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Free U.S. Shipping on orders over $150

Order & Shipping Policies

All Orders

Orders are shipped via USPS

Order acknowledgment, confirmation of product availability, and USPS delivery confirmation tracking information is provided to you via email after your order is processed.

Product availability is not guaranteed.  If your item is currently not in stock you will be notified by email and refunded for that specific item.

Large and Oversized items may incur additional shipping charges.  You will be notified of additional shipping charges prior to final processing.  You will have an opportunity to cancel and/or change your order if you are not satisfied with the additional charges.

We verify all credit cards before shipping.  In some cases, this may delay stated delivery dates.

 

Expected Delivery Dates

All dates are estimates and may vary.

All packages will be shipped via USPS Priority Mail.

All packages are estimated to be delivered 3-5 days from time of processing.  This is an estimate time and will depend on weather and other circumstances.

Transit days for packages are business days and do not include weekends or holidays.

 

Shipping and Handling Charges

All shipping and handling charges will be calculated at the time of checkout.  We will do our best to reduce the number of packages and minimize shipping charges.

All packages will carry a delivery confirmation charge.

Oversized or bulky items, and/or multiple item purchases, may incur additional shipping and handling charges. Those charges will be stated on the product page and will be added once the item is placed in your shopping cart.

Once your item(s) is in the shopping cart, all associated shipping and handling charges will be displayed.  Once you click “check out now” you will not incur further charges.

 

Product Returns

All returns must be receive with 30 days of purchase and be in the same condition as which it was delivered with tags intact.

If your purchased item is received broken please contact USPS and report a claim to them (800-275-8777).

When needing to make an exchange, please contact us at visflbs@hawaii.edu to arrange for the exchange.

 

Additional Information

We ship to the US including Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Island.

We currently provide shipping to Canada and Mexico

Please include correct address information or unusual notes in the notes section of the shipping information.

We do ship to APO/FPO addresses.

All prices are quoted and all payments must be made in US$.

Your order will leave in good condition and risk of loss passes to you when we deliver your package to the shipper.  If your order is damaged in shipment, please contact the shipper (USPS) to make a claim.

 

Contact

Please contact us via email with questions at visflbs@hawaii.edu.